On your product pages, the Olvio widget shows up to two suggested questions under the Hook question. When a shopper clicks one, the chat opens and sends that question. Olvio's AI writes these questions for each product, and you can replace either one with your own on the Questions page. This works on every plan: Starter, Growth and Scale.

The AI writes two questions per product, based on that product's details from Shopify: title, product type, vendor, tags, description and metafields (metafields from review apps, and metafields that point to something else such as a file, another product or a page, are left out). Your AI Setup settings and knowledge files aren't used for suggested questions. The product's custom.olvio_knowledge note is used like its other metafields. For a long description or a long metafield, including that note, only the beginning is used, and for a product with many tags, only the first ones are used. See Add product-specific notes with the custom.olvio_knowledge metafield.

Each time the AI writes or translates suggested questions, it sends a request to Claude on your Anthropic API key. See What uses your Anthropic API key, and what doesn't.

Suggested questions, including the ones you write yourself, only appear when all of these are true:

If you write only one question for a product, it appears together with the AI's question. If Olvio's request to Claude fails on that visit, neither appears until a later visit. If the AI's reply can't be used, your question appears on its own until the product's questions are next refreshed. Writing both questions avoids this in your default language.

If suggested questions still don't appear, see Suggested questions don't appear on my product pages.

The table lists your synced products sorted by title, 50 per page, in three columns: Product, Question 1 and Question 2. When there's more than one page, use the arrows at the bottom of the table.

If no product is listed, the page shows No products found: with a search, No product matches your search.; otherwise, Products appear here once your catalog has synced. If you picked a status without searching, that second message can also mean that no product has that status.

On your storefront, all suggested questions show the same sparkle icon, whether you or the AI wrote them.

A question can be up to 120 characters. Question 1 is shown first on your product page and Question 2 second. The two cells are independent: you can write Question 1 and let the AI write Question 2.

Save before you search, change the status filter or move to another page: unsaved changes on the current page are lost. If the message Could not save. Please try again. appears, the table goes back to what is saved. Check which products still show their previous question, type those questions again and click Save.

To hand a question back to the AI, delete the text in its cell and click Save. Before you save, the cell may still show your previous question with the sparkle. After you save, it shows Generated on first visit until the AI writes a new question. Leaving a cell empty always means the AI writes that question, so you can't hide a suggested question from this page.

When you save a product, Olvio drops its stored questions and writes new AI questions on the next visit to that product page. Until then, its AI cells show Generated on first visit, and the new AI question may be worded differently.

For safety, Olvio doesn't keep a question that contains:

Link prefixes are detected anywhere in the text, in capital or lowercase letters, even at the end of a longer word. For example, Pastel: which shade suits me? isn't kept because it contains tel:.

No error is shown. After you click Save, the cell goes back to the AI and shows Generated on first visit until the AI writes its question. Rephrase your question and save again.

Write your questions in your store's default language. Starter serves only your default language, so shoppers see your questions without translation.

On Growth and Scale, when a shopper views a page in another language your widget serves, Olvio translates your questions into that language with Claude, on your Anthropic API key. The translation is stored and shown to later shoppers. If the translation fails, shoppers on that language see your original text until the product's questions are next refreshed. If Olvio's other request to Claude on that visit fails, no suggested questions appear in that language on that visit, even when you wrote both questions.

On French pages, Olvio adds the non-breaking space that French uses before ?, !, : and ;.

To see which languages your widget serves, read Multi-language: choose which languages your widget serves.

To check your changes, wait a couple of minutes after saving, then open the product page in a private browsing window.

In Appearance, open the Product page tab. The Suggestions card has a Corner radius slider for the question buttons. Their colors, font and font size come from your Appearance settings. If Use custom colors for this block or Use custom font size for this block is checked in the Olvio — Product page block's settings in the theme editor, that block's own colors or font size are used instead. See Customize widget colors, Customize the widget font and font size, Customize the widget's corner radius and Add custom CSS to the widget.