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Nothing on your product pages? Check your plan, the product page block, your theme and your language setting, in that order.

The widget isn't showing on my storefront

Olvio's widget needs an Online Store 2.0 theme. How to spot an older theme, switch safely, and add the widget.

Online Store 1.0 not supported — what to do

The block is called Olvio — Product page and only shows on product templates, under Apps. Where to look and what to check.

Cannot find the Olvio block in the theme editor

Find out why Olvio answered badly, then fix it with product details, AI Setup, knowledge files or the Unanswered tab.

Olvio gives wrong or generic answers

What each error on the API Key page means when Olvio can't save your Anthropic key or model, and how to fix it.

'Invalid Anthropic key' error when saving

What makes Olvio's chat reply with an error instead of an answer, and how to fix each cause.

The chat replies 'Sorry, an error occurred. Please try again.'

Why suggested questions can be missing from the Olvio widget on a product page, and how to fix each cause.

The widget or the AI uses the wrong language

A saved Appearance change isn't on your product pages? Check the save, theme editor overrides, fonts, custom CSS and text.

My Appearance changes don't show on the storefront

What to do when a plan shows 'Catalog too large', a subscription doesn't activate, or no free trial is offered.

Plans page problems: activation stuck or 'Catalog too large'

Quick fixes for the most common issues with the widget, the AI, and the catalog sync.

Troubleshooting

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Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.