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Browse recent shopper chats with Olvio, read transcripts, and see which conversations led to an add to cart or an order.

Read your Conversations list and transcripts

How Olvio links online store orders to conversations with the _olvio_session cart attribute, and which orders count.

How conversion attribution works

How the two conversion rates on your Dashboard are calculated, and why the Olvio rate and your baseline differ.

Conversion rate with Olvio vs your baseline

Find conversations by outcome, by product page or Advisor, or by question or product, using the tabs and search on the Conversations page.

Filter and search conversations

See the questions shoppers asked in the last 30 days grouped into themes, and learn how to build, read and use the map.

Customer question map: see what shoppers ask about

What each number on the Olvio Dashboard means, how orders are credited to Olvio, and how date ranges and comparisons work.

Read your Olvio dashboard: revenue, rates and date ranges

See the product questions Olvio's AI couldn't answer, add the missing information, and clear them from the Unanswered tab.

Find and fix knowledge gaps on the Unanswered tab

Read every shopper conversation, track attributed conversions, and spot recurring questions.

Conversations

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Find answers and get help from Intercom Support and Community Experts

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Volume, creators and topics for your company.

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Track the progress of all tickets and conversations related to your company.

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Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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