The Dashboard is the home page of the Olvio admin. It shows how shoppers use Olvio on your product pages and how many orders followed a conversation, for the date range you choose.

In your Shopify admin, click Olvio in the app menu. The Dashboard is the first page that opens.

The Dashboard is available once you've chosen a plan. Until then, Olvio opens the Plans page instead. See Subscribe to a plan and start your free trial.

Olvio only records shopper activity and orders while your store has a plan, including during the free trial. Days without a plan show zero.

The numbers are built from these building blocks:

An order's amount is its total after discounts, including shipping and taxes, in your store currency. Olvio records each order when it's created, so later refunds, cancellations and edits don't change the Dashboard.

Hold your pointer over a number's title to see its definition and formula. Rates are shown with two decimals, and amounts in your store currency.

The add-to-cart or order can fall in your date range while the conversation behind it can be up to 7 days before or after it, outside the range. On short ranges such as Today or Yesterday, Add-to-cart rate with Olvio and Conversion rate with Olvio can therefore read very high, even above 100%, or very low. Longer ranges give steadier numbers.

An order counts as an order with Olvio when a conversation with Olvio started in the same session within 7 days before or after the order. A conversation that starts after the order only counts if the shopper had already chatted with Olvio before buying. The 7-day window is fixed; there's no setting to change it.

To make the link, Olvio adds an attribute named _olvio_session to the shopper's Shopify cart once it has replied to their first message. Shopify copies it to the order at checkout, where you can see it.

The order can contain any product, not only the one the shopper asked about. It's counted on the day it was placed. For more detail, see How conversion attribution works and Conversion rate with Olvio vs your baseline.

The first button above the numbers shows the dates you're viewing. By default, that's the last 30 days.

Click it, then choose a preset in the left column. Some presets open a list of options:

You can also select the first and last day on the calendar, or type them in the two date fields as YYYY-MM-DD. Whichever way you pick the dates, a preset included, click Apply to update the Dashboard, or Cancel to close the picker without changes.

The second button sets what the numbers are compared with:

With a comparison on, the button reads Compared to followed by the comparison dates. Each number then shows a green ▲ for an increase or no change, or a red ▼ for a decrease, with the change in percent.

The change is relative to the earlier value: a rate that goes from 2.00% to 3.00% shows ▲ 50.0%, not one percentage point. There's no badge when the earlier value is zero and the current one isn't.

On the charts, the comparison period is a lighter dashed line. On a one-day range such as Today, each chart shows a dot instead of a line, and the comparison dot is lighter. Point to a chart to see each day's value and the matching day of the comparison period. The Revenue with Olvio chart also shows dates along the bottom and, below it, your date range and, when a comparison is on, the comparison range. A chart whose values are all zero, in your range and in any comparison period, shows a flat dotted line instead of lines or dots, with no dates along the bottom and no values when you point to it. The date ranges below the Revenue with Olvio chart still show.

Olvio deletes older data automatically, so the oldest days of a date range can show lower numbers than what really happened.

Conversations are kept 30 days on Starter, 90 days on Growth and 365 days on Scale. Widget views, add-to-carts and orders are deleted after 90 days on every plan. Every number is built from this data.

Days more than 90 days ago show no widget views, add-to-carts or orders on any plan, and so no revenue or orders with Olvio either. Presets such as Last 365 days, Last year, last year's quarters under Quarters, or a Black Friday Cyber Monday from an earlier year are affected. On Scale, conversations from those days are still kept, so on a date range that reaches back more than 90 days, Engagement rate reads higher, and Add-to-cart rate with Olvio and Conversion rate with Olvio read lower, than what really happened.

When a date range reaches further back than your plan keeps conversations, its older days show fewer conversations and fewer orders with Olvio. On Starter, for example, Last 90 days only has conversations for about its most recent 30 days. Widget views are kept longer than that, so on such a range Engagement rate reads lower than what really happened. Even a range as long as your plan keeps conversations, such as Last 30 days on Starter, can show fewer orders with Olvio in its first few days, because the conversation an order is credited to can have started up to 7 days before the order and may already be deleted.

The comparison needs this data too. A Previous year comparison has no widget views, add-to-carts or orders left on any plan, and no conversations or almost none either, because even Scale keeps conversations for only 365 days. Previous period covers the same number of days just before your range, so it reaches twice as far back. On Starter, the default view compares the last 30 days with the 30 days before them, and almost all conversations from those earlier days are already deleted. The numbers that depend on conversations, including Revenue with Olvio and Orders with Olvio, can then show no badge or a very large change. With Last 90 days, most numbers can do the same on every plan: its comparison period has almost no widget views, add-to-carts or orders left, and on Starter and Growth no conversations or almost none. Choose a shorter range, or No comparison.

Depending on your store, these can appear above the numbers:

Shopify may also show its own window inviting you to review Olvio on the Shopify App Store. You can close it.