Role — hosts the Olvio app and stores its data.

Cloudflare services — including Workers (application hosting), D1 (database), Vectorize (vector index), KV (edge cache), rate limiting, Workers AI (embeddings, used to search your catalog and store content, and to group shopper questions) and AI Gateway (routing of requests to Anthropic).

Data processed — the data Olvio keeps for your store, including: store identifiers and the access token Shopify issues, your Shopify authentication sessions, your encrypted Anthropic API key, your plan and billing status, your widget settings, your AI Setup content, your knowledge files and web pages, your product catalog, your store's pages, blog articles and policies, shopper interaction data (conversations, question logs, unanswered questions, widget events and order attributions), and the service's operational logs. Shopper messages and the requests Olvio sends to Anthropic with your API key are also handled by Cloudflare.

Data location — the database is in the European Union (Western Europe region). The vector index, the cache, embeddings and the Olvio app itself run on Cloudflare's global network, which isn't restricted to the European Union. See Where is my data hosted?

Role — support messaging built into the Olvio admin.

How it's used — the Intercom messenger loads in the Olvio admin, so you can chat with Olvio support without leaving the app.

Data processed — including the messages you exchange with support, the technical information your browser sends to Intercom (such as your IP address), and the details Olvio passes when the messenger loads: your store's .myshopify.com domain (used as your identifier and name), the date your store was added to Olvio, your current plan and your admin language. The messenger is also updated when you move between Olvio admin pages, so Intercom knows which page you're on. Olvio doesn't send your shopper conversations or catalog data to Intercom.

Shopify — the platform your store runs on. You have a direct agreement with Shopify for your store, and you give Olvio access when you install the app. The scopes Olvio requests give it read-only access to your store data: read_products, read_orders, read_themes, read_locales and read_metaobjects. Your Olvio subscription is billed through Shopify.

Anthropic — the company behind Claude. Olvio calls Anthropic with your own API key, so Anthropic is your sub-processor, under your own agreement with Anthropic. Anthropic's terms, including its Commercial Terms of Service, govern how it processes, keeps and transfers what Olvio sends with your key, for example shopper questions and the context used to answer them. Before you connect your API key, review how Anthropic handles this data. See What uses your Anthropic API key, and what doesn't.

Each sub-processor is bound by a data processing agreement offering protections equivalent to those of the GDPR, including, where required, the European Commission's Standard Contractual Clauses of June 4, 2021.

Olvio's data processing terms are part of its Terms of Service, through the Privacy Policy. A standalone data processing agreement (DPA) is available on request at [email protected].